At Moon Blood, we're committed to your satisfaction. If you're not completely happy with your purchase, here's how we handle returns:
Eligibility:
- You may return your product within 14 days of receiving it if the product is damaged, defective, or incorrect.
Process:
- Contact our customer support team at support@moonbloodapothecary.com to initiate the return process.
- Once approved, you can choose a refund to your original payment method, an exchange for the same product or one of equal value, or store credit in the amount charged.
Conditions:
- Please return the product unused, unopened, and in its original packaging.
- If the product was damaged or defective, provide clear photos to assist our assessment.
Contact Us:
- For any questions or assistance, please reach out to our customer support team or click the chat icon on the bottom of your screen
We aim to provide you with the best tea experience, and your satisfaction is our priority. Thank you for choosing Moon Blood.
