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Shipping & Returns

Shipping Policy

At Moon Blood, we strive to deliver your tea with care and efficiency. Here's a brief overview of our shipping policy:

Processing Time:

  • We process orders within 1-2 business days. Orders placed after 5PM EST may be processed the next business day.

Shipping Options:

  • We offer Standard Shipping with an estimated delivery time of 5-7 business days and Express Shipping with an estimated delivery time of 2-5 business days.

Costs:

  • Shipping costs are calculated based on order weight, size, and destination and are provided during the checkout process.

Tracking:

  • You will receive a tracking number to monitor the status of your shipment once your order is dispatched.

International Shipping:

  • We ship to US, Canada, Mexico, and China. For international orders, any customs, taxes, or duties are the customer's responsibility.

Address Accuracy:

  • Ensure your shipping address is accurate and complete. Moon Blood is not responsible for incorrect addresses.

Holidays:

  • Be aware of national and regional holidays, which may impact delivery times.

Questions:

Return & Exchange Policy

At Moon Blood, we take great pride in delivering the finest quality teas to our customers. We are committed to your satisfaction, and we understand that sometimes a return or exchange may be necessary. This Return Policy outlines our guidelines for returns, exchanges, and refunds to ensure a seamless shopping experience for our valued customers.

1. Eligibility for Returns and Exchanges:

  • We accept returns and exchanges for the following cases:

    • The product received is damaged, defective, or incorrect.

    • You received a product that you did not order.

    • You are not satisfied with the product's quality.

2. Timeframe for Returns and Exchanges:

  • You must notify us of any issues with your order within 14 days of receiving it.

  • Please contact our customer support team at support@moonbloodapothecary.com to initiate the return or exchange process.

3. Condition of the Returned Products:

  • To be eligible for a return or exchange, the product must be unused, unopened, and in its original packaging.

  • If the product was damaged or defective, please provide clear photos to assist our assessment.

4. Refund and Exchange Process:

  • Once your return is approved, you may choose one of the following options:

    • A full refund to the original payment method.

    • An exchange for the same product or a product of equal value.

  • Refunds will be processed within [5-7] business days after the return is approved.

  • Exchanges will be shipped out promptly, and we will provide tracking information.

5. Return Shipping:

  • If the return is due to our error (e.g., damaged, defective, or incorrect product), we will cover the return shipping costs.

  • If you are returning a product for reasons unrelated to our error, you will be responsible for the return shipping costs.

6. Return Address:

  • Please contact customer support and you will emailed a return label with a pre-generated return address.

7. Contact Us:

8. Policy Updates:

  • Moon Blood reserves the right to update or modify this Return Policy at any time. Please check our website for the most up-to-date policy.

We appreciate your business and value your satisfaction as our customer. Your trust in Moon Blood is of the utmost importance to us, and we will do our best to ensure your experience with our products is exceptional.

Thank you for choosing Moon Blood.

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